Help Center
You’ve got questions? We’ve got answers. Below you’ll find a list of common questions and answers. If you still need help, reach out to us by visiting the contact us page or by emailing support@kures.co
Payments
What Payment Methods Do You Accept?
We currently accept the following payment methods:
- Credit / Debit Cards (Visa, Mastercard, AMEX and Discover)
- VENMO
- Cryptocurrency (Bitcoin, Ethereum)
- Cash / Money Order
We currently offer a 5% discount on cryptocurrency payments.
For one reason or another traditional credit card processors and online payment platforms such as PayPal do not allow kratom transactions. We appreciate your understanding and patience as we keep adding and deleting partnerships with certain processors.
We plan on adding additional payments methods in next few months so be sure to keep checking back.
What Name Will Show Up on My Statment?
Credit card payment processing is done with one of the following names:
- Kures
- Kures.co
- FOL Kures
- kuresbackup
Kratom, CBD, HHC will NOT be mentioned on the transaction charge or order packaging.
Order Processing & Shipping
When will my order ship?
Monday through Friday shipping cut off time: 1 PM EST
Saturday, Sunday & Federal holidays: Closed
Overnight Delivery:
Cut off time for overnight delivery is 1pm EST. Please note UPS does not offer overnight shipping with Saturday delivery. Overnight orders placed on Friday will arrive Monday.
USPS Priority Mail:
In most cases orders places before 1pm EST will ship the same day. Orders not shipped the same day will ship on the following business day.
Special Circumstances:
Sometimes things happen. If you need to arrange shipping outside of the normal cut off time please reach out to support (support@kures.co) and we’ll see what we can do – no promises.
Do you offer next day shipping?
We sure do! Overnight shipping is currently handled by UPS.
UPS does not delivery on Saturdays. Overnight orders placed on Friday will de delivered Monday.
Additional carriers are available upon request. Please reach out to support@kures.co with your needs and we will accommodate as best we can.
Do you offer free shpping or discounted shipping for large orders?
Sure do! Please reach out to support@kures.co
Additionally, we often send free shipping vouchers and product discounts to our mailing list members.
Do you ship everywhere?
We ship to USA and Canada only. If you are in a different country and would like to order from us please contact support@kures.co
Before placing an order please check your local laws and regulations regarding Kratom.
Ordering
Do you offer any discounts or promotions?
Yes! We offer regular sales and promotions. As well, drop us a line using the Contact Us page or by sending and email to support@kures.co. We’ll hook you up.
Are there any wholesale options?
Yes! We love working with retailers. We are currently working on a wholesale section of the site. In the meantime if you would like to use Kures as a distributor please contact support@kures.co for a vendor application.
I run my own e-commerce site, will Kures drop ship orders?
Yes! We currently offer drop shipping to other merchants. We do this on a case by case basis. Please reach out to support@kures.co for more information.